Meet Parker

The smart AI concierge

Give your guests instant answers, curated recommendations, and seamless service, without adding to your workload. Parker runs 24/7, drives revenue, and delivers a consistently accurate experience. Whether you're a boutique hotel or an international chain, customize Parker to best reflect your identity.

With Parker, you are never on your own. We'll be your partner from setup to success.

Why choose Parker?

Guest support: anywhere, anytime

Parker is ready to help your guests day or night, wherever they are. Embed it into your most popular channels, such as your website, mobile app, or social media account.

  • Free up your support staff
  • Deliver instant personalized support

Handle service requests instantly

Whether it’s fresh towels or room service, Parker captures and routes guest needs directly, without tying up the phones.

  • Save time
  • Reduce delays
  • Ensure nothing falls through the cracks

Drive revenue with intelligent upsells

Parker can promote your on-site offerings like restaurants, spa, or events, at just the right moment in the conversation.

  • Guide guests to on-site restaurants and amenities
  • Maximize upsell and cross-sell opportunities

Deliver awesome recommendations

From the best local restaurants to hidden gems in town, Parker provides curated, on-brand suggestions your guests will love.

  • Elevate guest satisfaction with personalized, high-quality guidance
  • Curate your own top picks
  • Integrate recommendations from trusted external sources

Accurate and on-brand

Parker rigorously moderates, classifies, and evaluates all interactions to ensure accuracy and relevance. This prevents hallucinations common with generative AI. Parker ensures an on-brand guest experience using only trusted information.

  • Protect your reputation and avoid AI missteps
  • Tailor to your brand voice
  • Maintain a cohesive guest experience

Seamless integration with full support

We help you integrate Parker with your existing systems—including service requests, reservations, and CRM. We'll guide you through on-boarding and ongoing optimization.

  • Launch quickly
  • Scale easily
  • Get expert help every step of the way.

About Outpace

Founded in 2013, Outpace is a team of seasoned business executives, analysts, and developers who work seamlessly in lean, high-performing teams to deliver measurable business results. With a deep focus on value, we prioritize high-impact opportunities and rapidly develop scalable solutions through an iterative, test-and-learn approach. Our expertise lies in blending human creativity with machine intelligence—leveraging data, generative AI, and machine learning to enable personalized customer experiences across channels. We believe in building incrementally, maximizing existing technology investments, and earning adoption through demonstrated success. Most of our team has over a decade of experience at Outpace, and we proudly grow through client referrals, not traditional sales or marketing. Whether defining strategy, building prototypes, driving full-scale roadmaps, or providing ongoing operational support, we tailor our approach to meet each client’s unique needs.

Find out more at www.outpace.com.